:: POSITION DETAILS

HELP DESK SUPPORT SPECIALIST, DESKTOP AND APPLICATION

Salary:$50K + OVERTIME
Location: Toronto
Term: Permanent
Posted On: September 23, 2008

The Company:Our client is one of Canada’s largest and most established accounting and advisory firms with 95 offices and over 1200 advisors nation wide. Offering a breath of expertise, innovative thinking, and valuable insight. The company operates by these five principles; accessibility, commitment, teamwork, involvement and expertise.

Responsibilities:

Provide first level (software and hardware) to 1200 users across Canada Promote and ensure compliance of national standards

Coordinate with the National IT team on national systems incidents such as email, internet/intranet sites and remote access systems

Monitor servers for event logs, back ups and performance issues as well as security issues

Identify and address issues related to network throughput, bandwidth and connectivity, as well as switches and routers

Incident management and escalation

Technical Skills Requirement:

2-5 years of experience in Help Desk Support capacity

Desktop and application support experience in a LAN and WAN

Strong knowledge of desktop level applications; Internet Explorer, Norton Antivirus

Troubleshooting experience with Printers

Knowledge of PC diagnostic tools

Blackberry troubleshooting experience

Proficiency with Microsoft Office Suite of applications, specifically with MS Office 2003

Strong knowledge of Windows XP

Strong knowledge of Windows Server 2000/2003

Expertise with Active Directory Administration

Education Requirement:

Certification or working towards A+, CCNA, MCSE or MCSA

Shift Model

Advocate the Solutions that Fuel Great Business!

We thank you for your response, however; only those candidates being considered for an interview will be contacted. Suitable resumes will be filed for future career opportunities.

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